Terms of Service

We would like to welcome to our website. If you proceed to browse and use this website you are agreeing to comply with and be bound by the terms and conditions, which together with our privacy policy govern the morganquays.com relationship with you in relation to this website.

 

The term ‘Morgan Quays’ or ‘us’ or ‘we’ refers to the owner of the website whose trading office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

The term ‘you’ refers to the user or viewer of our website whether as a guest or a registered user.

Please do read these terms of use carefully before you start to use the site as they will be binding on you if you decide to go ahead and use the site.

About Morgan Quays

www.morganquays.com is a site operated by BA Training And Recruitment Ltd, We are registered in United Kingdom.

Our trading address at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

We are a LTD company  “BA Training And Recruitment Ltd” trading as “Morgan Quays”

Our Intellectual Property Rights

This website and its content is copyright of Morgan Quays – © Morgan Quays 2024. All rights reserved. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
• If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
• Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Accessing Our Site:

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

We reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

When using our site, you must comply with the provisions of our acceptable use policy Acceptable Use Policy

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

About You and Your Visit to Our Site

We process information about you in accordance with our privacy policy, see our privacy policy page. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Any contracts for the supply of SERVICES formed through our site or as a result of visits made by you are governed by our terms and conditions.

Links to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and at the same time does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice at anytime.

Links from Our Site

From time to time, this website may contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility whatsoever for them or for any loss or damage that may arise from your use of them. These links do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The information posted and Your Reliance on it

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Updates

If the need arises, we may suspend access to our site, or close it indefinitely without notice. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We, however, aim to update our site regularly and may change the content at any time.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, third parties connected to us hereby expressly exclude:

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;
• loss of data
• loss of profits and or contracts;
• loss of any business;
• loss of any anticipated savings;
• Any wasted management or office time;
• Loss of goodwill and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Material Uploads to Our Site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy Acceptable Use Policy You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy Acceptable Use Policy

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

Viruses, Hacking and other Offences

You must not misuse our site by knowingly introducing material which is malicious or technologically harmful. These may include but not be limited to: viruses, trojans, worms, logic bombs.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Entire Agreement

Once you have enrolled, you will receive an email receipt from us via STRIPE acknowledging that we have received your first instalment payment. You will then sign a contract agreeing to our terms of service and your agreed monthly instalment plan. We automatically bill your card every 30 days from the date the contract is signed to retrieve the agreed instalment.

Late Payments

When agreed instalment payments become outstanding, the relevant learner will not have his / her course work marked, examination processed and his / her access to the on-line account will be restricted until the outstanding payments are made.

Missed payment of payment plan: £129 charge

In cases of late payments, the Late Payment of Commercial Debts (Interest) Act of 1998 applies which provides Morgan Quays with the right to claim interests on outstanding payments.

Other Terms & Conditions

Students must complete their training within the term limit; failure to do so may result in an automatic conclusion of the contract.

Morgan Quays expects you to arrive for your training sessions as per the scheduled times. There will be no time rebate for late arrivals.

Morgan Quays does not take any Responsibility for your personal items at the training centre. You are expected to keep your personal belongings safely.

Morgan Quays expects cleanliness from all our candidates. You shall be asked to clear your workstation before you leave the centre.

Morgan Quays has the right to use student’s pictures and testimonials for marketing.

Morgan Quays Certification Fee (Hard Copy ) – £24

Morgan Quays Late payment fee (Monthly instalments) – £129

Morgan Quays examination fee – £145 (3 attempts)

Morgan Quays examination fee – £195 (Unlimited attempts)

Morgan Quays complimentary one free exam attempt ( 4 to 6 weeks wait once requested) – £0

Morgan Quays Reactivation fee for courses that have expired (3-month access) – £149

Programme Cancellation fee – £200

Morgan Quays Students must comply with the following policy while studying with the centre through Online Live or In Campus or Distance Learning.

– Appeals Procedure

– Complaints Procedure

– Malpractice Policy

– EQUALITY, diversity and disability policy

Anyone found to be in breach of these policies will have their training contract terminated.

Customer Conduct

The Training provider does not allow any abusive behaviour, bullying towards Staff or other students. Anyone found to be responsible for any abusive behaviour, bullying towards Staff or other students will have their training contract terminated & dismissed from the course with no refund at all and police will be informed.

Course certifications will not be issued until the student/candidate has covered the full cost of their training this includes any payment plans arranged prior to enrolment.

Complaints process

In most cases, once we have received your complaint we will discuss it with you to see if we can resolve the issue without having to go through the complaints process.

If we need to look into your complaint further, we will carry out a formal investigation and respond to you, in writing, within 20 working days of receiving your complaint.

Ask for a review if you are not satisfied

If you’re not satisfied with our response, you can ask for a review of our decision. You will need to:

• Tell us why you are unhappy with our decision
• Include any new information or evidence that could support your case, or highlight anything that you do not feel has been taken into account when you made your complaint.

Work Experience Terms

In the terms and other publications Job Placement is also referred to as Internship, work placements and work experience.  All the work placements are unpaid and are available to provide remote practical experience.  A Job Placement is available only with selected courses which are advertised and updated on the course page of our website.  The minimum commitment is one fixed day per week, between the hours of 9am to 5pm. The duration of the placement would be a minimum of 12 weeks which can be further extended depending on the individual performance.

The work placement opportunity is only available to individuals who have attended applicable training sessions with Morgan Quays and have completed the training by passing the exam/exams.  Candidates/students have to start the work placement within twelve weeks of completion of the relevant training.  We are happy to provide a reference on the successful completion of the work placement.

Students must provide two referees before the start of the work Placement. After the start of the job placement candidates must attend regularly, any unauthorised absence of longer than two weeks will automatically terminate the contract.  The Job placement is voluntary service provided by Morgan Quays, in no way it has any monetary value.

Morgan Quays reserves the right to stop providing this service without any further notice and without any compensation to any parties if there is a breach of contract.  Morgan Quays does not charge any fees for the job placement and it is a compulsory part of any training services it provides.  In the result of us failing to secure you a Job Placement remote experience will be offered by Morgan Quays.

Morgan Quays will not be liable for any third party cost if required on the Job placement. Morgan Quays holds no responsibility with the type of work learnt on the Job placement through the third party. Morgan Quays will only give examples on the type of training offered through a third party.  Non-compliance with any above-mentioned terms may lead to dismissal from the training courses or Job Placement, and where dismissal is made no refund would be provided.

 

Jurisdiction and Applicable Laws

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Force Majeure

‘We’ shall not be held liable for failure or delay in the performance of obligations under this contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of Morgan Quays.

Acts or events constituting Force Majeure Events shall include, but not limited to Act of God, natural phenomenon,  government intervention, directives or policies and any other cause beyond ‘Our’ reasonable control.

Variations

We may revise these terms of use at any time by amending this page. It is your responsibility to check this page from time to time to take notice of any changes we may have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Cancellation

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after you receive your course materials whether in hard copy or online.

To cancel your course you must send a signed, written notice via recorded delivery to the Cancellation and Conversions Department at our registered address (cancellations by telephone will not be accepted).In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already accessed (logged-in) or started to download it.

You must also return any course-related hard copy materials in their original packaging to us at your own cost and risk, and in a resaleable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.

Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in a resaleable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation. In this case, we will refund the Price of the Course in full minus the cancellation fee of £200.